SUPPORT

Let's get your feed
back in frame.

FrameTrap is currently in private Android testing.

Start with these checks

  1. 01
    Keep the full display edge visible

    Include a little space around the screen, then tap near its center. Avoid glare or a crop that cuts off the bezel.

  2. 02
    Confirm camera and microphone permissions

    Camera access is required for framing. Microphone access is required only when you choose to include audio.

  3. 03
    Check Twitch before going live

    Confirm that your stream key is current and that your channel is allowed to stream. Never paste a stream key into a support message.

Safe diagnostic sharing

FrameTrap creates diagnostics only when you ask it to. A bundle can contain images of your room or monitor. Review it before sharing, and never include a Twitch token, refresh token, stream key, or signing key.

Contact during private testing

Use the same invitation or testing channel through which you received FrameTrap. Include your Android version, phone model, FrameTrap version, what you expected, and what happened.

Privacy

Learn what stays on your device, what is sent to Twitch, and what an opt-in diagnostic may contain.

Read the privacy policy